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Magnum group jobs - Customer Service Associate

Customer Service Associate

Magnum group
location
Bhopal
experience Fresher
salary 7,000 - 15,000 Per Month
qualification
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
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Job is expired
Posted: 2 Years ago
Applications:
Openings: 1

Job Description

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies 
  • Assisting customers with emergency problems or unexpected situations
  • Providing solutions for customer problems
  • Ensuring customer issues are resolved in a timely manner
  • Developing and maintaining customer relationships
  • Maintaining records of customer interactions
  • Providing overall great customer experience

    • Job Particulars

    Role  BPO / Customer care
    Education Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
    Who can apply Freshers
    Hiring Process Walk - In, Face to Face Interview
    Employment Type Full Time
    Job Id 944822
    Job Category MBA , Diploma , Walkins , BSc/BCA/BBM , Tech Support
    Locality Address Habib Ganj, Indrapuri, Jahangirabad, Lakherapura, MP Nagar
    State Madhya Pradesh
    Country India

    About Company

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