Customer Service Associate jobs in Bhopal at MAGNUM GROUP MSD i PVT. LTD.

Total Requirements -300

Job Description:

Provide solution to customer queries via email or calls.
Monitor and enhance the performance of oneself in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.
Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus on improving customer satisfaction, communication skills and technical ability.
Operational responsibility re/ managing the incoming volume / queue to meet KPIs and taking appropriate actions (e.g. break scheduling, arranging for overtime etc.)
Desired Experience:Fresher or Minimum 6 Months of experience in Customer support on calls & email process.

Qualification - Any Graduate / Post-Graduate / Undergraduate.
Willing to work in rotational shifts & 6 days a week
Knowledge of MS Office is an added advantage
Male and female both can apply.

JD for Paytm-Voice :-

Candidates should have Good in written and verbal skills.
Candidate should fulfill below mentioned criteria then only He/She is eligible for this process.
Male should be open for 24*7 shift and females day shift from 7 AM to 7PM (9hours).
Inbound customer service- To resolve queries of the customer.

Magnum Group: We are pleased to introduce Magnum Group as foremost professional consultants and contractors for providing BPO (Inbound and Outbound)-QRC & Up-selling, Operation and Maintenance, Utility Management & Security Services.

Magnum, a leader in providing end-to-end BPO services, provides high quality, value-added voice based services to Clients. We are experts in providing strategy, solutions, and services to solve complex business issues and achieve results. Our service offerings across various industries and domain specific talent enhance Our Client values proposition as well as Client profitability.