MAGNUM GROUP MSD i PVT. LTD. jobs - Customer Service Associate

Total Requirements -300

Job Description:

• Provide solution to customer queries via email or calls.
• Monitor and enhance the performance of oneself in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.
• Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus on improving customer satisfaction, communication skills and technical ability.
• Operational responsibility re/ managing the incoming volume / queue to meet KPIs and taking appropriate actions (e.g. break scheduling, arranging for overtime etc.)
• Desired Experience:Fresher or Minimum 6 Months of experience in Customer support on calls & email process.

• Qualification - Any Graduate / Post-Graduate / Undergraduate.
• Willing to work in rotational shifts & 6 days a week
• Knowledge of MS Office is an added advantage
• Male and female both can apply.

JD for Paytm-Voice :-

• Candidates should have Good in written and verbal skills.
• Candidate should fulfill below mentioned criteria then only He/She is eligible for this process.
• Male should be open for 24*7 shift and females day shift from 7 AM to 7PM (9hours).
• Inbound customer service- To resolve queries of the customer.