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Customer Service Associate

Amazon Development Centre Pvt Ltd
0 to 4 Years
1,74,845 - 2,04,189 Per Year
Posted on 23 May 19
Job DescriptionLast Date 22 Jul 19
Greeting from Amazon!!!
We are hiring Customer Service Associates for  Voice profiles (Work from home) @ Chandigarh.
  • Job Type : Contract and Permanent Roles. 
  • Salary details: 1.74 LPA to 2.04 LPA 
Additional benefits : 
  • Internet Reimbursement (Upto INR 1250 PM)
  • Meal Card (INR 1100 PM)
  • Overtime Allowance (If applicable)
  • Night Shift Allowance (If applicable)
  • Medical Insurance covered
  • For contractual employees apart from the above benefits, they will be given an assignment bonus (INR 1250 PM)
Qualifications Required- 
  • Minimum qualification should be 10 + 2. 
  • Any graduate is eligible to apply. 
  • Candidates pursuing full-time education/course are not eligible.
  • Shifts: Rotational, 24*7 
  • An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. 
  • This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
  •  Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Job Description :
  • Desired skills: Excellent Communication skills
  • Action-oriented, self-disciplined and organized
  • Effective time management skills and ability to prioritize work time to ensure productivity and department standards
  • Ability to communicate clearly with both internal and external customers
  • Good comprehension skills - ability to clearly understand and address customer issues appropriately
  • Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
  • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
  • Good typing skills
Preferred Criteria: 
  • The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be a creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus: 
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
  • Problem Solving Skills: 
  • Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action-oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet a business need
  • Ability to maintain composure in highly escalated situations

Job Type

Interview Type

Written-test, Face to Face Interview

Company Description
Amazon Development Centre (India) Pvt. strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.

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