IB2 Soltions jobs - Customer Service Associate

Customer Service Associate

IB2 Soltions
experience Fresher
salary 13,400 - 13,400 Per Month
qualification
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Posted: 3 Years ago
Views: 4
Applications: 14
Openings: 100

Job Description

Organization:Frontizpo (Company that provide customer service solutions as a global outsourcing partner to Amazon.)

Position:Customer Service Associate

Location: Punchkula

No of Opening: 100 Nos (40 males/20 females to be hired in first batch)

Gender:Male and Female Both

Net Take Home Salary: INR 13400/- PM

Educational Background: Graduate (any stream)

 

Key Skills:

· Very good English proficiency

· Compute Savvy (MS Office Suite) & Internet

 

Knowledge and Skills required:

Communication Skills:

· Strong communication skills (written and verbal)

· Good comprehension skills ability to clearly understand and state the issues customers present

· Ability to concentrate follow customers issues without distraction to resolution

· Good composition skills ability to compose a grammatically correct, concise, and accurate written response

· Work successfully in a team environment as well as independently. Ability to successfully adapt to changes in the work environment

 

Computer Knowledge/Skills:

· Ability to use a desktop computer system

· Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet explorer will be a plus

· Demonstrates understanding of the Internet, e retail website.

· Proficient knowledge of email applications will be a plus

 

Customer Focus and Problem-Solving Skills:

· Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment. Flexible with the working schedule; may be expected to work weekends, holidays and events

· Ability to empathize with and prioritize customer needs. Ability to maintain composure in highly escalated situations

· Demonstrates conflict resolution, negotiation, and de-escalation skills, Ability to approach problems logically and rationally

· Maintain regular and reliable attendance, including the daily schedule as assigned.

· Flexible with the working schedule; may be expected to work weekends, holidays and events.

· Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

· Qualified candidates will be comfortable in a multi-tasking, high-energy environment.

· They will be creative and analytical problem solvers with a passion for excellent customer service

 

Local Transportation:

· Cab facility available on shuttle basis (one common pick up and drop off point) and it is paid service

 


Job Particulars

Who can applyFreshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id413289
StateChandigarh, Haryana, Haryana
Country India

About Company

IB2 Soltions
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