Concentrix jobs - Customer Service Associate

Customer Service Associate

Concentrix
experience Fresher
salary 16,000 - 23,000 Per Month
Posted: 1 Year ago
Views:
Applications:
Openings: 1

Job Description

Responsibilities for Customer Service Associate

Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email

Maintain an updated knowledge of the organization's products, services, and customer service policies

Document customer interactions when necessary, compiling documents and forwarding information to interested parties

Explain simply and clearly in response to customer questions and check for customer understanding and acceptance

Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits

Assist clients by demonstrating the use of goods and programs and answering any questions they may have

Participate in training opportunities provided by the organization or by outside entities

Establish and maintain good rapport with customers by using positive language and anticipating their needs

Skills:

Excellent phone etiquette.

Outstanding communication skills, both verbal and written.

Strong people skills.

Ability to sit at a desk for extended periods.


Job Particulars

Role 
Who can apply Freshers
Hiring Process Face to Face Interview
Employment Type Full Time
Job Id 1114869
Locality Address Chromepet , Chennai-Others
State Tamil Nadu
Country India

About Company

Concentrix
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