Customer Service Associate jobs in Delhi at IFB Industries Ltd.

Job purpose

Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail processes

Duties and responsibilities

Taking/Handling Inbound Customer calls, Outbound calls, Emails
Listening to and understanding the customer’s requirements
Provide product / service details & benefits to Customers
Providing end to end solutions to the customer
Asking the correct questions – probing and prompting the customer wherever required
Timely and accurate capturing all the information given by the customer
Timely follow up with as per Escalation matrix till closure
Staying current with knowledge of products/ processes & services
Ensure full adherence to all the quality parameters and SOP
Cooperate with other Team members, SMEs and Team Leaders.
Ensure 100% adherence to schedule
Escalating the call to the team leader / manager, wherever desirable
Handling irate / demanding customers where necessary, in a tactical manner

Profile

IFB Industries Limited originally known as Indian Fine Blanks Limited started their operations in India during 1974 in collaboration with Hienrich Schmid AG of Switzerland. The product range includes Fine Blanked components, tools and related machine tools like Straighteners, Decoilers, Strip loaders and others.

The Engineering divisions are located at Kolkata & Bangalore. The Bangalore unit, apart from Fine Blanked components, manufactures motors for White goods as well as automotive applications.

IFB APPLIANCES

The Division has manufactured and marketed home appliances for over three decades and is reputed for its forte in quality and technology led by consumer insight.

We have mastered the art of developing home solutions that fulfil your needs. From the kitchen to the bedroom and to the laundry room - our designers and product developers focus on solutions to get rid of your everyday hassles of washing clothes, cleaning dishes and cooking food and transform these into a pleasant experience leaving you to enjoy other things that you love to do.

IFB also has a wide service network that spans the length and breadth of India. We ensure that we take good care of our customers and their products, by providing a prompt and pleasant service experience.