Fisixworld Technology pvt Ltd jobs - Customer Service Associate

·         Oversee the stores and make sure clients receive instant service.

·         Communicate with the clients through phones, chat, mails or meet them personally to discuss customer problems.

·         While interacting with customers the CRM makes sure that the standard procedure must be followed.

·         Manage all customer requirements and queries.

·         Making sure the customer information is accurate.

·         Giving out the right information on the objectives of the organization when the clients call for the first time.

·         Evaluates the circumstance and determines a proper course of action.

·         Sustain and maintain up-to-date records.

·         Controlling vendor issues, coordinating with client & stores communicating internally data to upper management and finding new ways to improve services.

·         Share MIS & records on a daily basis with all stakeholders.