Position – Associate
Working process - Inbound Voice Process
Customer Service Associate Job Responsibilities:
● Maintains customer relationships by responding to inquiries; documenting actions.
● Prepares for customer inquiries by studying products, services, and customer service processes.
● Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
● Records customer inquiries by documenting inquiry and response in customers’ accounts.
● Improves quality service by recommending improved processes; identifying new product and service applications.
● Updates job knowledge by participating in educational opportunities.
● Accomplishes customer service and organization mission by completing related results as needed.
Work Hours, · 9 hours a day 6 days working in week
Education, Experience, and Licensing Requirements:
● University/college degree or 12th pass can also apply
● Shift : ROTATIONAL SHIFT
● CTC 1.88 LPA
● LOCATION MOTI NAGAR
● BOTH CAN APPLY (MALE/FEMALE)