K21 Academy jobs - Customer Service Associate

Customer Service Associate

K21 Academy
experience Fresher
salary 20,000 - 30,000 Per Month
qualification
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Posted: 6 Months ago
Views: 16
Applications: 65
Openings: 1

Job Description

1. Respond to general and technical questions from customers
2. Work with team members to resolve any customer issues.
3. Collect feedback (Good/Bad) from customers.
4. Providing timely and accurate information to customers to address their concerns and inquiries.
5. Escalating complex technical issues to senior team members for prompt resolution
6. Preparing Meeting invites on Conferencing tool
7. Answering customer inquiries and listen to their problems/asks
8. Troubleshooting customer reported problems – Remote support and On-site support.
9. Identifying root causes for the problems and taking corrective and preventive steps.

Team – Operations
Compensation- As per Market Std.
Training will be provided to get you started.

Job Particulars

EducationAny Graduate
Who can applyFreshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id999443
Locality Address Central Delhi
StateDelhi
Country India

About Company

K21 Academy
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