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Ksm nanotech india jobs - Customer Service Associate

Customer Service Associate

Ksm nanotech india

location

experience

Fresher

salary

15,000 - 20,000 Per Month

qualification

B.Com, BBA/BBM, BE/B.Tech, BSc, Other Graduate

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Posted: 2 Months ago

Views: 3

Applications: 8

Openings: 1

Job Description

1) PAN INDIA POSITION

2) Handling existing clients follow ups

3) Import procedure knowledge additional advantage.

4) Aware of marketing E tools

5) Good in MS office(excel very important)

6) Lead generation

Responsibilities:

Attending training sessions to grow knowledge of products and to develop customer service skills.

Resolving phone, walk-in, mail, fax, and email customer inquiries.

Processing and logging incoming calls into the CRM system.

Identifying customer needs.

Forwarding and escalating inquiries to relevant individuals and departments.

Contacting customers to give them accurate feedback on the progress of their inquiries.

Providing outstanding customer service.

Updating customer information as required.

Maintaining confidentiality of information.

Performing other duties as the need arises.

Skills:

Proficient computer skills.

Proficient with MS Office suites.

Excellent phone etiquette.

Outstanding communication skills, both verbal and written.

Strong people skills.

Ability to sit at a desk for extended periods.

Job Particulars

Role BPO / Customer care

EducationB.Com, BBA/BBM, BE/B.Tech, BSc, Other Graduate

Who can applyFreshers

Hiring Process Face to Face Interview, Telephonic Interview

Employment TypeFull Time

Job Id1472100

Job Category BSc/BCA/BBM , Tech Support , Work from Home

Locality Address Paschim Vihar

StateDelhi

Country India

About Company

Import export chemicals

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