Customer Service Associate jobs in DurgapurKolkata at Sky oint

Timings: 9 AM to 6 PM
Age Limit: Max. 35 Years
Joining Bonus will be provided
English, Hindi, bengali (required)
English, Hindi, bengali (required)
Languages: English and Hindi are mandatory. Any additional regional language (fluent) will be a plus point.
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**Please don't waste your time applying if you don't know English and Hindi**
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Responsibilities and Duties

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Key Skills
Any degree, 12th Pass, Freshers, Dropout, Customer Service, Call Center, Customer Care, Customer Relation
Required Experience and Qualifications

Freshers are most welcome
12th, Graduate, post graduate can apply

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Benefits