Sitel jobs - Customer Service Associate

Sitel Tech Support (PTS) is an end-to-end solution for both B2B and B2C channels integrating marketing, sales, CRM, payment processing and technical resolution of out-of-scope or out-of-warranty issues. PTS is developed to enhance and differentiate a service or product by providing technical support features or profitably offer out-of-warranty services. Our offering can create an additional revenue stream, increase customer lifetime value and decrease your customers’ effort by solving complex technical issues.

If your customer’s product warranty has expired or you want to adequately support your customers, we have the solution – whether or not the problem is caused by your product or service. Independent Software Vendors (ISVs),Internet Service Providers (ISPs),original equipment manufacturer (OEM) and retailers have leveraged PTS  for our expertise to make their brand the go-to for single-stop consumer support.

We help identify your top call drivers and separate in-scope and in-warranty calls from out-of-scope or out-of-warranty calls. These calls, viewed as costs, are actually opportunities. We tailor a go-to-market approach for converting each call into a revenue stream – while satisfying your customers. Each month, we’ll share a portion of the revenues generated from your Premium Technical Support business, subsidizing your core support costs, while increasing customer satisfaction with your brand.