2coms consulting pvt ltd jobs - Customer Service Associate

Job Title: Customer Service Associate   

Handling customer queries/complaints/request over the calls

WORK FROM OFFICE

Experience: Candidate should have minimum 1year and above experience in BPO

Salary: Upto 2.7 LPA
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Job Location: Kolkata 

Role and Responsibility:

• Answer incoming calls and respond to customer's emails.
  
• Managing and resolving customer queries/status/complaints.
  
• Identifying and escalating issues to supervisors.
  
• Providing products and service information to customers.
  

 

Qualification: 

• Any Undergraduate/ Graduate/ Post Graduate 

Candidate should have,

• Good Communication skills
• Handling calls Over Phone which involves working in different time zones
• Handling calls from Global clients and initiate the right response to them, positively and professionally.
• Flexible to work in shifts.
• Excellent English - both verbal and written communication skills
• Knowledge of customer service principles and practices
• Basic technical knowledge

 
Shift: Rotational Shift (6days working)


Benefits
Cab+ Incentive+ Shift Allowance + High medical insurance coverage benefits
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.