Candidate (both freshers and experienced) with good communication skills required.
Job Role: Ground Staff
Job Location: Kolkata, Delhi
Responsibilities and Duties:
Improve customer service experience, create engaged customers and facilitate organic growth.
Take ownership of customers issues and follow problems through to resolution.
Set a clear mission and deploy strategies focused on that mission.
Develop service procedures, policies and standards.
Keep accurate records and document customer service actions and discussions.
Analyse statistics and compile accurate reports.
Keep ahead of industry's developments and apply best practices to areas of improvement.
Control resources and utilize assets to achieve qualitative and quantitative targets.
Adhere to and manage the approved budget.
Maintain an orderly workflow according to priorities.
Most importantly, airlines often experience bad weather and equipment malfunctions that change flight schedules and sometimes even cancel flights. The agent must be able to advise travellers of bad news about cancelled flights, diffuse stressed customers and be prepared to solve customer problems (when possible) quickly as they arise.
Age: 18 to 30 years for male and 18 to 26 years for female
Qualification: 10th pass or above for male and 12th pass or above for female
Skill: Good communication with pleasing personality
Our company is continuously growing in achieving its highest level. We need wise people. In this case, our whole team is very happy to have you. We are very proud of what we have today thus we are looking forward for best and brightest future of our company with you