JOB PROFILE- “CUSTOMER SERVICE ASSOCIATE”
QUALIFICATION- ANY GRADUATE
MALE & FEMALE BOTH ARE REQUIRED.
EXPERIENCE- 0-1 YEAR
SKILLS- COMMUNICATION & INTERPERSONAL SKILLS
SALARY- Rs.10,000-12,000 + OVERTIME
LOCATION- LUDHIANA (PUNJAB)
COMPANY DETAILS- PHARMACEUTICAL COMPANY DEALS IN AYURVEDA MEDICINES.
JOB RESPONSIBILITES-
MAINTAINS CUSTOMER RELATIONSHIP BY RESPONDING TO INQUIRIES; DOCUMENTING ACTIONS.
PREPARES FOR CUSTOMER INQUIRIES BY STUDYING PRODUCTS, SERVICES, AND CUSTOMER SERVICE PROCESSES.
RESPONDS TO CUSTOMER INQUIRIES BY UNDERSTANDING INQUIRY; REVIEWING PREVIOUS INQUIRIES AND RESPONSES; GATHERING AND RESEARCHING INFORMATION; ASSEMBLING AND FORWARDING INFORMATION; VERIFYING CUSTOMER’S UNDERSTANDING OF INFORMATION AND ANSWER.
RECORDS CUSTOMER INQUIRIES BY DOCUMENTING INQUIRY AND RESPONSE IN CUSTOMERS’ ACCOUNTS.
IMPROVES QUALITY SERVICE BY RECOMMENDING IMPROVED PROCESSES; IDENTIFYING NEW PRODUCT AND SERVICE APPLICATIONS.
UPDATES JOB KNOWLEDGE BY PARTICIPATING IN EDUCATIONAL OPPORTUNITIES.
ACCOMPLISHES CUSTOMER SERVICE AND ORGANIZATION MISSION BY COMPLETING RELATED RESULTS AS NEEDED.
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