Ssi security & facilities services jobs - Customer Service Associate

JOB DESCRIPTION

JOB PROFILE- “CUSTOMER SERVICE ASSOCIATE”

QUALIFICATION- ANY GRADUATE

·        MALE & FEMALE BOTH ARE REQUIRED.

EXPERIENCE- 0-1 YEAR

SKILLS- COMMUNICATION & INTERPERSONAL SKILLS

SALARY- Rs.10,000-12,000 + OVERTIME

LOCATION- LUDHIANA (PUNJAB)

·        COMPANY DETAILS- PHARMACEUTICAL COMPANY DEALS IN AYURVEDA MEDICINES.

JOB RESPONSIBILITIES-

• MAINTAINS CUSTOMER RELATIONSHIP BY RESPONDING TO INQUIRIES; DOCUMENTING ACTIONS.
• PREPARES FOR CUSTOMER INQUIRIES BY STUDYING PRODUCTS, SERVICES, AND CUSTOMER SERVICE PROCESSES.
• RESPONDS TO CUSTOMER INQUIRIES BY UNDERSTANDING INQUIRY; REVIEWING PREVIOUS INQUIRIES AND RESPONSES; GATHERING AND RESEARCHING INFORMATION; ASSEMBLING AND FORWARDING INFORMATION; VERIFYING CUSTOMER’S UNDERSTANDING OF INFORMATION AND ANSWER.
• RECORDS CUSTOMER INQUIRIES BY DOCUMENTING INQUIRY AND RESPONSE IN CUSTOMERS’ ACCOUNTS.
• IMPROVES QUALITY SERVICE BY RECOMMENDING IMPROVED PROCESSES; IDENTIFYING NEW PRODUCT AND SERVICE APPLICATIONS.
• UPDATES JOB KNOWLEDGE BY PARTICIPATING IN EDUCATIONAL OPPORTUNITIES.
• ACCOMPLISHES CUSTOMER SERVICE AND ORGANIZATION MISSION BY COMPLETING RELATED RESULTS AS NEEDED.