Job Function: Customer Service Representative (Voice/Email).
Experience: Fresher/6 months experience preferred.
Job Location: Mohali (Punjab)
EducationFor Technical category: Graduate degree/diploma (10+2+3) in a technical field such as B-Tech, B-SC, BCA or other formal technical diploma/ graduation.
Communication Skills for Agent/Customer interaction:
(Voice based Program)
- Clarity of Speech in language supported by agent (English and Hindi mandatory).
- Strong Communication, Customer Service attitude and problem solving ability.
- Rate of speech adaptable to customer conversation.
- Extremely good Grammatical and sentence formation skills.
- Good vocabulary and use of common phrasing in language supported by agent.
- Proficiency in reading and comprehending the written English language.
- Attentive listening – able to listen and probe in order to recognize important information and identity customer needs.
- Patience to resolve complex issues and customer demand beyond policies.
- Negotiation skills and provide effective rebuttals to objections raised by customers/ callers.
(Non Voice)
- Strong Communication, Customer Service attitude and problem solving ability.
- Extremely good Grammatical and sentence formation skills.
- Good vocabulary and use of common phrasing in language supported by agent.
- Proficiency in reading and comprehending the written English language.
- Attentive listening – able to listen and probe in order to recognize important information and identity customer needs.
- Patience to resolve complex issues and customer demand beyond policies.
- Typing speed of > 30 WPM.
Its total free free free of cost we don't take any Charges.