Silver Staar Recruiters jobs - Customer Service Associate

Customer Service Associate

Silver Staar Recruiters
experience Fresher
salary 17,000 - 19,000 Per Month
qualification
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Posted: 3 Years ago
Views: 0
Applications: 9
Openings: 150

Job Description

Job Function: Customer Service Representative (Voice/Email).
Experience: Fresher/6 months experience preferred.
Job Location: Mohali (Punjab)
EducationFor Technical category: Graduate degree/diploma (10+2+3) in a technical field such as B-Tech, B-SC, BCA or other formal technical diploma/ graduation.
Communication Skills for Agent/Customer interaction:
(Voice based Program)
  • Clarity of Speech in language supported by agent (English and Hindi mandatory).
  • Strong Communication, Customer Service attitude and problem solving ability.
  • Rate of speech adaptable to customer conversation.
  • Extremely good Grammatical and sentence formation skills.
  • Good vocabulary and use of common phrasing in language supported by agent.
  • Proficiency in reading and comprehending the written English language.
  • Attentive listening – able to listen and probe in order to recognize important information and identity customer needs.
  • Patience to resolve complex issues and customer demand beyond policies.
  • Negotiation skills and provide effective rebuttals to objections raised by customers/ callers.

(Non Voice)
  • Strong Communication, Customer Service attitude and problem solving ability.
  • Extremely good Grammatical and sentence formation skills.
  • Good vocabulary and use of common phrasing in language supported by agent.
  • Proficiency in reading and comprehending the written English language.
  • Attentive listening – able to listen and probe in order to recognize important information and identity customer needs.
  • Patience to resolve complex issues and customer demand beyond policies.
  • Typing speed of > 30 WPM.
Its total free free free of cost we don't take any Charges.


Job Particulars

EducationDiploma, BE/B.Tech, BSc, MCA, MSc
Who can applyFreshers
Hiring Process Face to Face Interview, Written-test
Employment TypeFull Time
Job Id545310
Locality Address Industrial Area, Phase 5, Sas Nagar, Mohali-Others
StatePunjab
Country India

About Company

Silver Staar Recruiters
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