Customer Service Associate

Anema Software Inc
Experience : Freshers
Location : Mumbai
Per Month: Rs. 8,000 - Rs. 15,000
Posted on 02 Jan 20
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Job DescriptionLast Date 02 Mar 20
  • Explain the Service Desk procedures and processes to users.

  • Ensure prompt and effective customer service is provided to users.

  • Offer software support as necessary.

  • Monitor call handling timing.

  • Respond to emails and incoming calls and solve queries.

  • Solve various technical escalated issues single handedly.

  • Take an overview of service desk calls, response times and customer satisfaction.

  • Understand and assist in compliance with software license requirements.

  • Develop an effective and fast complaint handling process.

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
We are a Software company started in 2011, providing Software as a service, Software Development, Internet Marketing and other IT related Services.
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