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Fresher 
8,000 - 15,000 Per Month Explain the Service Desk procedures and processes to users.
Ensure prompt and effective customer service is provided to users.
Offer software support as necessary.
Monitor call handling timing.
Respond to emails and incoming calls and solve queries.
Solve various technical escalated issues single handedly.
Take an overview of service desk calls, response times and customer satisfaction.
Understand and assist in compliance with software license requirements.
Develop an effective and fast complaint handling process.
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