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Cactus Communications Pvt. Ltd. jobs - Customer Service Associate

Customer Service Associate

Cactus Communications Pvt. Ltd.
location
Mumbai
experience 1 to 2 Years
salary Salary not disclosed
qualification
Any Post Graduate, Any Graduate
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Posted: 4 Years ago
Views: 0
Applications: 2
Openings: 1

Job Description

Customer Service Associate

Job location: Mumbai, India

Responsibilities: 
  • Respond to Korean customer queries over email/chat/phone
  • Understand customer needs and requirements over email/chat/phone
  • Convert new and prospect customers into fans of our services by giving them the best suited price /service/delivery options in the first go
  • Ensure repeat and loyal customers stay loyal by providing a superlative customer service experience
  • Be the voice of the customer for internal teams and go the extra mile to delight customers so that they come back and prefer our brand over competition
  • Maintain fast response times and adhere to SLAs, while maintaining with zero errors in processes

Required skills & traits:
  • Bachelor’s degree in any subject
  • Native level written and spoken Korean language skills
  • Good English speaking, writing and comprehension skills
  • Very strong customer focus and a customer first approach
  • Ability to multi-task and manage stress
  • Positive, passionate, open and keen to learn

Preferred skills & traits:
  • 1- 2 years’ previous experience in a customer service or related role is preferred (Fresh graduates are welcome)
  • Tech-savvy, comfortable with social media platforms and using technology to get daily tasks done
  • Like to travel, meet and make friends from different cultures
  • Contribute to your team’s success, work well in a team

Job Particulars

Role Customer Service / Tech Support
EducationAny Post Graduate, Any Graduate
Who can applyExperienced (1 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id211627
Job Category 1 to 3 Yr Exp , Tech Support
StateMaharashtra
Country India

About Company

At CACTUS, we believe in living up to our core values. Over the years, our efforts to achieve excellence at everything have been recognized. We are equally proud of each of these accomplishments and look forward to humbly embracing any others that might come our way in the future.
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