Madish Style Bar Pvt Ltd jobs - Customer Service Associate

A customer service representative, or CSR, to provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency, mainly through Live Chats and Social Media Accounts like Instagram. The person needs to be fluent in English. Freshers are welcome too.

Responsibilities and Duties

• Managing customer queries Live Chats and Social Media Accounts like Instagram.

• Generating sales leads that develop into new customers
• Identifying and assessing customers’ needs to achieve satisfaction
• Co-ordinating with the logistics and order processing team to solve order queries
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• If required, solve customer queries through calls, emails, WhatsApp, and so on.

Qualifications and Skills

• Strong phone contact handling skills, typing, and active listening

• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively