Navkar Business Services
- Property management is the operation, control, and oversight of real estate as used in its most broad terms. Management indicates a need to be cared for, monitored and accountability is given for its useful life and condition
- We are working as per US-based timings this is a 24x7 process with no fixed week off.
- Willing to work in shifts including graveyard shifts.
- 5 days working with 2 rotational week offs.
- Female Candidates will be given a shift according to workable train timings. (No transport will be provided)
- You will be on probation for the first 3 months depending on the performance we will get your confirmation done.
- There will be no leaves provided (except for week off) during the probation period.
- The candidate should be able to understand the client's complaints and work upon resolving them.
- The candidate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of the customer.
- Candidate should have good client servicing skills
- Fluency in English is a must.
- Candidate has worked in the International process will be preferred (Mostly US)
- Immediate joiner will be preferred.
- If the Candidate is not from Mumbai and ready to relocate will be provided Share-based accommodation in Mumbai by our company.
- Pan card & Adhar Card are Compulsory.
- Communication Skills:
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- Ensuring smooth clear communication within departments.
- Computer Knowledge/Skills:
- Ability to use a desktop computer system
- Familiarity with Windows 10, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates a proficient knowledge of email applications.
- Ability to successfully adapt to changes in the work environment
- Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a perse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Ability to determine customer needs and provide appropriate solutions
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