Responding promptly to customer inquiries
Maintaining positive & professional attitude toward customers
Communicating with customers through Call
5 days working with 2 rotational offs.

*Candidate Requirement:*
Grad/UG both can apply
Need an immediate joiner
Fresher/Experience both can apply
Good Communication in English
Night Shifts/Day Shift
Location - MALAD, THANE , NAVI MUMBAI

Responsibilities:

Attending training sessions to grow knowledge of products and to develop customer service skills.

Resolving phone, walk-in, mail, fax, and email customer inquiries.

Processing and logging incoming calls into the CRM system.

Identifying customer needs.

Forwarding and escalating inquiries to relevant individuals and departments.

Contacting customers to give them accurate feedback on the progress of their inquiries.

Providing outstanding customer service.

Updating customer information as required.

Maintaining confidentiality of information.

Performing other duties as the need arises.