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Customer Service Associate

One Stop Retail Pvt.
Experience : Freshers
Education : Any Graduate
Skills : Sales
Location : Mumbai(Ghatkopar West , Kurla , Malad West , Seawoods , Thane), Pune
Per Month: Rs. 9,700 - Rs. 15,000
Posted on 13 Feb 20
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Job DescriptionLast Date 13 Apr 20

Role & Objective

The Customer Service Associate (CSA) works in support of the store management team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including Product Packaging, Labeling, customer service, general housekeeping and other related functions. 

Duties and Responsibilities

·         Stock shelves with products and supplies to ensure in-stock conditions at all times including all kitchen appliances, cleaning products etc.

·         Response to customer inquiries by understanding enquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information to the manager.

·         Collaborate with the immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction

·         Meet or exceed call quotas and sales assist quotas, both personally and as a team unit.

·         Answer incoming calls and emails in an efficient manner and Provide accurate answers and solutions to customer queries.

·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

·         Provide necessary information about products and service

·         Understand customer requirements so as to provide appropriate clarifications and solutions and Route and direct customer requests to appropriate personnel.

·         Provide administrative support and assistance

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description

One Stop Retail Private Limited

Onestop-Your Home Store spread across 10 locations in greater Mumbai is an organized retail chain that merchandises in products which gratify the consumers' home and kitchen aspirations. 
With more than 20,000 products under 500 brands

Apply now
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