Customer Service Associate
Process: Sales process
Exp: Exp in Telesales is Mandatory for any BPO
Requirement: Excellent English Communication is Must
No Of vacancy - 10
Gender Preference: Male Female Both
Shift : Rotational Shift (9am to 9pm)
Salary Bracket : Till 23K Gross ( With added incentives)
Responsibilities:
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level