Customer Service Associate jobs in Noida at Iron Systems Global

Designation :- Customer Service Associate

Responsibilities for Customer Service Associate

Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
Maintain an updated knowledge of the organization's products, services, and customer service policies
Document customer interactions when necessary, compiling documents and forwarding information to interested parties
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
Assist clients by demonstrating the use of goods and programs and answering any questions they may have
Participate in training opportunities provided by the organization or by outside entities
Establish and maintain good rapport with customers by using positive language and anticipating their needs

Qualifications for Customer Service Associate

Friendly and welcoming manner with clients and other members of the customer service team
Extensive knowledge of the company's policies, procedures, goods and services
Familiarity with customer-relationship management (CRM) software programs
Ability to explain complex concepts in a clear, simple manner to customers
Strong command of written and verbal English
Excellent organizational and multitasking skills
Ability to maintain a calm and polite manner in stressful situations
Willingness to cooperate with customers and management to resolve any issues that may arise

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 20 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.

Iron Service Global (ISG) – a wholly owned subsidiary of Iron Systems, Inc. – is a global provider of world-class IT support and services. We are driven by an experience-centric, service-oriented and outcome-based approach, that allows our customers to focus on their core business while we provide them 24X7X365 support on their IT infrastructure and field resources management.