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Customer Service Associate

Amazon
Experience : 0 to 3 Years
Location : Pune
Posted on 13 Oct 20
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Job DescriptionLast Date 07 Dec 20
Job Description

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment

Communication Skills

Knowledge and Skills Required

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills – ability to clearly understand and state the issues customers present
  • Ability to concentrate – follow customers issues without distraction to resolution
  • Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently

Computer Knowledge/Skills

  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates understanding of the Internet, Amazoncom website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media
  • Ability to successfully adapt to changes in the work environment

Customer Focus

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment They will be creative and analytical problem solvers with a passion for excellent customer service

Basic Qualifications

Qualifications Required

Minimum qualification is 10 + 2 Any graduate/ PG is eligible to apply

About Amazoncom

Many of the problems we face have no textbook solution, and so we-happily-invent new ones Jeff Bezos
Amazoncom   a place where builders can build We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce Amazon offers everything from books and electronics to apparel and diamond jewelry We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet
Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazoncom Developers can build any type of business on Amazon Web Services and scale their application with growing business needs

We want you to help share and shape our mission to be Earth's most customer-centric company Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA We do this every day by inventing elegant and simple solutions to complex technical and business problems We're making history and the good news is that we've only just begun

About Amazon India

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth’s most customer-centric company
We made our foray into the Indian market with the launch of Jungleecom, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores In June 2013, we launched for shoppers in India With , we endeavor to give customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience In 2 years since launching our India operations, we have expanded our offering to over 22 million products across 100s of stores! Our philosophy of working backwards from the customers is what drives our growth and success
We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all s across India and a fast, reliable and convenient online shopping destination for consumers For us, it is always “Day 1†and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India
Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions Join us so you can - Work Hard, Have Fun and Make History

About The Customer Service Team

Our Amazon Contact Centers work towards a single goal: to deliver the best possible support experience to our customers To do that, our CS Operations teams are empowered and expected to think like owners We solve problems the first time so that customers have an effortless experience every time
Building on Amazon’s global mission of being the ‘Earth’s most customer-centric company’, the Customer Service team started operations in August 2005 and has grown steadily in and scope since then We provide 24/7 support to customers across North America, UK, India, Australia and Canada Our Team members are empowered to think like owners and resolve customer problems via phone, email or live chat We operate in a fast-paced, dynamic environment and make an impact to millions of customers across the globe
Our relentless focus on process improvements has helped us continuously evolve and expand our focus into new business domains

Job Description :An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers This vital position requires an action-oriented, flexible problem-solver

Experience: 200-500 Years

  • Customer Service Associate
  • Experience : 0 to 3
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Amazon
Apply now
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