Credence resource management jobs - Customer Service Associate

· As a Customer Service Associate, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. You will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.

· Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.

· Able to manage difficult customer issues while working in a fast paced environment

· Determine the reason for delinquency and best course of action to assist our Borrowers.

· Engage our consumers with the highest level of respect and dignity.

· Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.

· Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.

· Ensure all accounts in assigned lists are managed accurately and timely.

· Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.  

· Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments.

· Good written and oral communication skills

· Third-party collections experience preferred (Medical or Telecom)

· HSC passed [10+2]

· This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am

· Sunday fixed Off & Alternate Saturday Working

· Best In Market Salaries from 2.52 lakhs plus…

· 4-6 week new hire training program [Based on the portfolio]

· Unlimited Incentive Plan with transparent KRA's

· Enhance your Analytical/Decision Making & Negotiation skills

· Cross functional Growth opportunities within 6 months for experienced candidates

· Free Medical/Life insurance

· Employee Centric & Compliant Policies

· Free Home Pick & Drop Transportation

· Fixed shifts post the training period [Rare changes incase of business requirements]

· 7:15 min login plus 45 minute break = 8 hour shifts

· Free transport [Home pick-up & drop]

Note: In case you have worked with Credence Resource Management or have interviewed with us in past, please ensure you notify the HR representative.