DBS MInteck pvt ltd jobs - Customer Service Associate

Customer Service Associate

DBS MInteck pvt ltd
experience Fresher
salary 9,000 - 11,000 Per Month
qualification
Job is expired
Posted: 2 Years ago
Views:
Applications:
Openings: 1

Job Description

We are seeking a highly motivated and customer - oriented individual to join our team as a customer service associate . As a customer service associate , you will be responsible for providing providing exceptional customer service to our client through phone , email and chat support.  
Technical Skills
Basic knowledge of Excel 
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:

  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality


Job Particulars

Role 
Education 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment Type Full Time
Job Id 1023573
Job Category Tech Support
Locality Address Baner
State Maharashtra
Country India

About Company

DBS MINTEK PVT LTD is an international call centre based in Mumbai and Pune, India. We provide customer support and sales services to clients from all over the world. Our team of skilled professionals are available 24/7 
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