IGT Solutions PVT LTD jobs - Customer Service Associate

Process Executive is a critical part of our mission. This vital position requires an action-oriented, flexible problem-solver who will assist customers. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Interested Candidate should be comfortable with:

• 24*7 shifts with rotational weeks offs
• Comfortable to work in night shifts
• Excellent communication skills
• 6 Days Working & 1 day Rotational Week off

Knowledge & Skills Required

Communication Skills:

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently                                       

 Computer Knowledge/Skills:

• Ability to use a desktop computer system 
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates understanding of the Internet.
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media 
• Ability to successfully adapt to changes in the work environment

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

We are hiring Experienced and Freshers candidates

Minimum qualification required is Intermediate Pass (12th Pass) and any graduates can also apply