Customer Service Associate

Spirient Staffing Solution Pvt. Ltd.
Experience : 1 to 3 Years
Education : BA, BBA/BBM
Location : Delhi
Per Month: Rs. 33,000 - Rs. 50,000
Job Role : BPO / Customer care (Customer care/support)
Posted on 23 Jan 20
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Job DescriptionLast Date 23 Feb 20

KEY RESULT AREAS / KEY DELIVERABLES
Ownership of relationship with the customer to be able to help and support him grow his business and revenue.
Provide exemplary service to the customers helping him/her in case of any support needed
Anticipate customer’s needs proactively and interact with various cross-functional teams.
Wallet Share of customers IT and Telecom spend through Upgrades, up-selling Managed Services, etc.
Longevity of relationship with the customer (increase Age on Network and reduce Churn)
Ensuring timely collections from the customers
Timely resolution to customers issues and escalations and ensuring permanent fix
Proactive churn tracking and Retention
POSITION REQUIREMENTS
Level of Education
1. Graduate/Post Graduate in Engineering / Technical field
2. Preferably has Technical knowledge in telecom domain
3. Preferably having CCNA

Job Type : Full Time
Interview Type : Face to Face Interview
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