Processes orders through the AMAZON, eBay, Houzz and other market place platform and administers electronic orders when necessary. Answers customer on email and provides resolution for order status, order and product complaints, product return authorization, product information, current pricing to include RFQ, and answers questions pertaining to the E-commerce Program. Coordinates with agencies like , Fedex and UPS, and wholesalers on order status and tracking information of shipments. Reviews, accepts and processes manual orders received by email, from customers placed by America Regional buyers. Performs purchase order reconciliation as necessary. Addresses customer complaints by researching, responding, and following up with customers in a timely manner. Issues are forwarded to supervisor if they cannot be resolved at the immediate level. Judges when specific issues require additional assistance or should be elevated to management.