Customer Service Associate

Ruhcom Enterprises Pvt Ltd
Experience : 2 to 4 Years
Education : BA
Location : Noida
Per Month: Rs. 12,000 - Rs. 30,000
Job Role : BPO / Customer care (Customer care/support)
Posted on 06 Sep 19
Job is expired
Job DescriptionLast Date 07 Oct 19

Responsibilities and Duties
The ideal candidate should have 2-4 years of customer service and/or sales experience in learning and education space.

You would be expected to:

  • Customer Service : Handling customer calls (students, parents, instructors, institutes etc) and resolve their queries quickly and efficiently. Conduct brief online demo sessions of the website and the service.
  • Counseling and Sales : Following up on leads generated by marketing team to understand their requirements, advise them appropriate instructors/courses and help them to join. Coordinate demo sessions between instructor and student wherever needed.

Key Skills
Excel, Whatsapp, Internet Research, Google Docs, Sales, Customer Service
Required Experience and Qualifications

  • Basic IT skills including Excel, Google Drive, Whatsapp and Internet browsing skills
  • Pleasing interaction over phone
  • Should possess good inter-personal, communication and presentation skills
Job Type : Full Time
Interview Type : Face to Face Interview
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