Hostin Services Private Limited jobs - Customer Service Billing Executive

Customer Service Billing Executive

Hostin Services Private Limited
location
Pune(Shivaji Nagar)
experience 0.5 to 2 Years
salary 10,000 - 20,000 Per Month
qualification
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Posted: 2 Months ago
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Job Description

Job Description
Customer Service Cum Billing Executive will be primarily responsible for providing customer care via Phone Call, Email, Online Trouble Ticket system and Web Chat. Also, S/he will be responsible for handling any visitors. S/he would be responsible for queries related to - Company, It's Products and Services, New Orders, Renewals, POs and Vendor Registration, Billing.
Roles and Responsibilities:-
Answer Calls / Requests professionally to provide information about the Company, its Products and Services. S/he will be the first point of contact and first impression of the business.
Answer basic sales related queries, and forward technical queries/advance sales related queries to Pre-sales Team / Sales Team.
Keep records of client information, create/ validate client accounts in freedom and file / share new client-related documents, Vendor registration or Tax formalities related documents.
Maintain the database provided up-to-date in the recommended format. 
Getting billing responsibility letter/ POs signed and stamped from clients and maintaining them in a file.
Validate and process new orders and renewals. Coordinate with the technical team to complete order processing and make sure that account information is emailed to the customer. Follow up on pending orders. 
Generate invoices for processed orders.
Handle billing related tasks such as getting or following up clients on email/call for POs/ROs, raising appropriate invoices as per released POs, sending invoices to the client as a soft copy as well as a hard copy. Submit invoices to an online billing portal specific to the client.
Collection for past due invoices, regular followup for keeping the billing cycle smooth. Sharing ledger and due invoices list, preparing and sharing XL sheets with clients, applying TDS info to the ledger. Ensure all clients remain informed on their outstanding debts and deadlines.
address change, GST info change etc. with a proper initial check. Coordination with company C.A. in case of TDS or GST related clients queries and replying back to the client with the solution."}"Catering to clients address change, GST info change etc. with a proper initial check. Coordination with company C.A. in case of TDS or GST related clients queries and replying back to the client with the solution.
Sending daily renewal reminders via email or phone to clients. Making client aware of new renewal options/cost for new plans as and when needed.
Coordinate and confirm with Technical Team to Terminate expired services, Ad-hoc Clients service cancellation/termination. Expire Services in Freedom accordingly
Taking a monthly review of clients accounts where large dues are there and insisting client to clear the dues urgently. Identifying such clients and inform seniors regarding that.
Identify and assess clients needs to achieve Customer Satisfaction.
Maintain relationships with clients by up-selling / cross-selling; researching and recommending new opportunities; recommending profit and service improvements.
Add & manage Sales Enquires in Sales CRM and OEM Portals such as APN, PartnerCentral, Google Advantage etc.
Skills Required:
Excellent convincing skills
Experience in a CRM role/ telesales will be preferable
Strong interpersonal skills both written and verbal
Excellent communication and presentation skills
Strong organizational skills.
Experience Required:
Six Months to 2 years of Experience needed in Client Relationship/Customer service.
Basic Understanding of TDS and GST required.
General / Business Knowledge of Domains, Web Hosting and Cloud Technologies such as AWS, Google Cloud, Azure Required
Knowledge of Tally / Accounting Packages would be a plus.
Perks and Benefits
Best In Industry

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Job Particulars

Job TypeFull Time
Hiring Process Face to Face Interview

About Company

Cloud.in is  the leading Cloud Managed Service Provider located in Pune with presence all over India. At Cloud.in we have the top priority in keeping our clients’ workloads up and running since 1999. Cloud.in is a division of Hostin services Private Limited.


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Hostin Services Private Limited recruiting Customer Service Billing Executive Experienced(0.5 to 2 Years) candidates candidates nearby Pune,.Hostin Services Private Limited vacancies for Customer Service Billing Executive is recruited through Written-test, Face to Face Interview etc.
Hostin Services Private Limited Company recruits a lot of Experienced(0.5 to 2 Years) candidates candidates every year based on the skills . The candidates with B.Com, BBA/BBM, BCA are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Pune, can apply for Customer Service Billing Executive position in Hostin Services Private Limited. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Hostin Services Private Limited recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Hostin Services Private Limited and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Hostin Services Private Limited and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Hostin Services Private Limited and near your city and get a secured career.