Customer Service Cum Billing Executive will be primarily responsible for providing customer care via Phone Call, Email, Online Trouble Ticket system and Web Chat. Also, S/he will be responsible for handling any visitors. S/he would be responsible for queries related to - Company, It's Products and Services, New Orders, Renewals, POs and Vendor Registration, Billing.
Roles and Responsibilities:-
Answer Calls / Requests professionally to provide information about the Company, its Products and Services. S/he will be the first point of contact and first impression of the business.
Answer basic sales related queries, and forward technical queries/advance sales related queries to Pre-sales Team / Sales Team.
Keep records of client information, create/ validate client accounts in freedom and file / share new client-related documents, Vendor registration or Tax formalities related documents.
Maintain the database provided up-to-date in the recommended format.
Getting billing responsibility letter/ POs signed and stamped from clients and maintaining them in a file.
Validate and process new orders and renewals. Coordinate with the technical team to complete order processing and make sure that account information is emailed to the customer. Follow up on pending orders.
Generate invoices for processed orders.
Handle billing related tasks such as getting or following up clients on email/call for POs/ROs, raising appropriate invoices as per released POs, sending invoices to the client as a soft copy as well as a hard copy. Submit invoices to an online billing portal specific to the client.
Collection for past due invoices, regular followup for keeping the billing cycle smooth. Sharing ledger and due invoices list, preparing and sharing XL sheets with clients, applying TDS info to the ledger. Ensure all clients remain informed on their outstanding debts and deadlines.
address change, GST info change etc. with a proper initial check. Coordination with company C.A. in case of TDS or GST related clients queries and replying back to the client with the solution."}"Catering to clients address change, GST info change etc. with a proper initial check. Coordination with company C.A. in case of TDS or GST related clients queries and replying back to the client with the solution.
Sending daily renewal reminders via email or phone to clients. Making client aware of new renewal options/cost for new plans as and when needed.
Coordinate and confirm with Technical Team to Terminate expired services, Ad-hoc Clients service cancellation/termination. Expire Services in Freedom accordingly
Taking a monthly review of clients accounts where large dues are there and insisting client to clear the dues urgently. Identifying such clients and inform seniors regarding that.
Identify and assess clients needs to achieve Customer Satisfaction.
Maintain relationships with clients by up-selling / cross-selling; researching and recommending new opportunities; recommending profit and service improvements.
Add & manage Sales Enquires in Sales CRM and OEM Portals such as APN, PartnerCentral, Google Advantage etc.
Excellent convincing skills
Experience in a CRM role/ telesales will be preferable
Strong interpersonal skills both written and verbal
Excellent communication and presentation skills
Strong organizational skills.
Six Months to 2 years of Experience needed in Client Relationship/Customer service.
Basic Understanding of TDS and GST required.
General / Business Knowledge of Domains, Web Hosting and Cloud Technologies such as AWS, Google Cloud, Azure Required
Knowledge of Tally / Accounting Packages would be a plus.
Perks and Benefits
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