Black And White Business Solutions jobs - Customer Service -Chat Process

• Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools.
• Contacts can be from customers and/or shoppers
• Responsible to save customers from deactivating the subscription of services & respond to other types of inquires
• Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards
• Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
• Responsible to document customer transactions accurately in the appropriate systems
• Coordinate with the co-workers, lead persons and other departments as appropriate

Candidate Profile

• A graduate degree with 1 years experience in an BPO company for Voice or Non Voice for Customer Support can apply.

Preferred Skills/Abilities/Exposure:

• Preferred candidates with understanding on Ecommerce websites
• Should possess effective written communication skills and comprehension skills
• Excellent Typing Speed: (At least 30 wpm)
• Excellent interpersonal, intrapersonal skills, team player
• Willing to work in Night Shifts (24/7)
• Should work from Office during Training (90 Days)