AVI Consulting LLP jobs - Customer service coordinator

Lady customer service coordinator

·         Maintain CRM with internal/existing and new clients.

·         Serving as the first point of contact for customers seeking technical assistance over the phone or email.

·         Determining the best solution based on the issue and details provided by customers based on the internal discussion with in house technical team.

·         Attending the customer calls and queries, solving problems on the primary level through telephone.

·         Accepting calls, logging the calls, assigning the calls to the respective support engineer.

·         Preparing daily, monthly call reports.

·         Ticketing & Follow up with vendors for pending calls and the spare parts required.

·         Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority, general.

·         Responds to requests logged via help desk applications.

·         Tracks all problems until they get resolved.

·         Routine Helpdesk tasks such as Warranty checks, payment follow-ups, managing ticketing tool.

·         Timely reporting to IT Services Head.

Acting as a point of contact to support service users and customers reporting issues.