Digital Factorys jobs - Customer Service/Customer Support intern

Are you a talented and driven individual looking to kickstart your career in customer service? Look no further! Digital Factorys is seeking a passionate Customer Service/Customer Support intern with excellent spoken English and Hindi proficiency. As an intern, you will have the unique opportunity to work closely with our dynamic team and gain hands-on experience in the exciting world of digital technology.

Selected intern's day-to-day responsibilities include:

1. Provide exceptional customer support via phone, email, and live chat, assisting customers with their inquiries and resolving any issues they may encounter
2. Collaborate with cross-functional teams to ensure prompt and accurate responses to customer queries, ensuring high customer satisfaction
3. Maintain a comprehensive knowledge of our products and services, staying up-to-date with any changes or updates to provide accurate information to customers
4. Proactively identify and escalate any potential product or service issues to the relevant department, contributing to the continuous improvement of our offerings
5. Assist in the creation and improvement of customer support documentation, including FAQs and troubleshooting guides
6. Collaborate with the marketing team to collect and analyze customer feedback, contributing to the development of customer-centric strategies
7. Participate in training sessions and workshops to enhance your skills and knowledge in customer service and digital technology

If you are a proactive and customer-oriented individual with strong communication skills in English and Hindi, we want to hear from you! Join our vibrant team and embark on an exciting journey in the ever-evolving digital landscape.

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