Selected intern's day-to-day responsibilities include:

1. Work on effectively managing large amounts of incoming calls & emails
2. Identify and assess customers' needs to achieve satisfaction
3. Build sustainable relationships of trust through open and interactive communication
4. Provide accurate, valid, and complete information by using the right methods/tools
5. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
6. Keep records of customer interactions, process customer accounts, and file documents
7. Follow communication procedures, guidelines, and policies
8. Work on going the extra mile to engage customers proactively

Requirements:

1. Proven customer support experience with a track record of an over-achieving target quota
2. Strong phone contact handling skills & active listening
3. Customer orientation and ability to adapt/respond to different types of characters
4. Excellent communication and presentation skills
5. Ability to multitask, prioritize, and manage time effectively
6. Excellent English & Hindi communication skills

Skill(s) required

English Proficiency (Spoken)

English Proficiency (Written)

Hindi Proficiency (Spoken)

MS-Excel

MS-Office

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. have relevant skills and interests

Perks

Certificate