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AiSensy jobs - Customer Service/Customer Support

Customer Service/Customer Support

AiSensy
location
Gurgaon
experience Fresher
salary Salary not disclosed
qualification
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
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Posted: 1 Year ago
Applications:
Openings: 3

Job Description

 Selected intern's day-to-day responsibilities include:


1. Respond to customer inquiries via various channels (WhatsApp, email, phone, etc.) in a timely and accurate manner
2. Provide product and service information to customers as needed
3. Identify customer issues, clarify information, research every issue, and provide solutions or alternatives
4. Escalate complex issues to senior staff when necessary
5. Gather customer feedback and share it with the appropriate teams to improve products and services
6. Contribute to team efforts by accomplishing related results as needed
7. Keep records of customer interactions, process customer accounts, and file documents
8. Follow communication procedures, guidelines, and policies
9. Go the extra mile to engage customers
10. Ensure customer satisfaction and provide professional customer support

Skill(s) required

  • Effective Communication
    •
  • English Proficiency (Spoken)
    •
  • English Proficiency (Written)
    •
     

    Who can apply

    Only those candidates can apply who:

    1. are available for full time (in-office) internship

    2.  have relevant skills and interests

    Perks

  • Certificate
    •
  • Letter of recommendation
    •
  • Informal dress code
    •

    Number of openings

    3

     

    Job Particulars

    Role  BPO / Customer care
    Education Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
    Who can apply Freshers
    Hiring Process Face to Face Interview
    Employment Type Internship / Projects
    Job Id 1487106
    Job Category Diploma , Tech Support
    State Haryana
    Country India

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