Soulflower jobs - Customer Service/Customer Support

Customer Service/Customer Support

Soulflower

Mumbai

Fresher

Salary not disclosed

B.Com, BA, BBA/BBM, BCA

Job Description

Inbound Calls:

Answer incoming customer calls promptly and professionally.

Listen to customer inquiries, concerns, and issues attentively.

Provide accurate information, assistance, and resolutions to customers' questions and problems.

Document call details and follow-up actions accurately in the system.

Outbound Calls:

Make outbound calls to customers for follow-up, updates, and issue resolution.

Provide proactive support and gather feedback to enhance customer satisfaction.

Communicate relevant information and promotions effectively.

Email/Chat Support:

Respond to customer emails in a timely and courteous manner.

Address customer inquiries, complaints, and requests through written communication.

Ensure accurate and professional email responses.

Customer Satisfaction:

Strive to meet or exceed customer satisfaction and service quality standards.

Identify opportunities to improve the customer experience and recommend process enhancements.

Product Knowledge:

Stay up-to-date with product or service knowledge to address customer inquiries effectively.

Continuously update oneself with company policies, procedures, and promotions.

Problem Resolution:

Investigate and resolve customer complaints or issues with empathy and professionalism.

Escalate complex or unresolved issues to higher management when necessary.