Urbanroof jobs - Customer Service/Customer Support
Customer Service/Customer Support
Fresher
Salary not disclosed
Posted:
10 Months ago
Views:
Applications:
Openings:
3
Job Description
Selected intern's day-to-day responsibilities include:
1. Actively listen to customer concerns and identify their needs to provide prompt and effective solutions
2. Collaborate with the sales and technical teams to ensure smooth communication and a unified customer experience
3. Create data on existing and new customer's concerns in regards to various pain points
4. Work on categorizing different types of customer queries
5. Resolve customer complaints professionally and courteously, exceeding expectations whenever possible
6. Continuously learn about our products and services to offer comprehensive support.
7. Proactively identify and report potential issues or areas for improvement within the customer support process
8. Build and maintain positive relationships with customers, fostering loyalty and brand advocacy
9. Conduct regular check-ins with clients to gather feedback, address concerns, and identify opportunities for improvement
10. Lead the development of customer satisfaction surveys and other feedback mechanisms
11. Implement customer retention strategies and initiatives to drive long-term relationships with clients
12. Monitor and report on key performance indicators related to customer satisfaction and relationship management
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Perks
Number of openings
3
Job Particulars
Who can apply
Freshers
Hiring Process
Face to Face Interview
Employment Type
Internship / Projects
Job Id
1448279
Job Category
Internship , BSc/BCA/BBM , Tech Support
State
Maharashtra
Country
India
About Company
Urbanroof
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