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Customer Service Data Analysist

Medfuture (India)
Experience : 4 to 9 Years
Education : BA
Location : Gurgaon
Per Month: Rs. 25,000 - Rs. 40,000
Posted on 06 Sep 19
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Job DescriptionLast Date 07 Oct 19
  • Delivering a comprehensive service to enquiring customers (Australia / New Zealand / UK)
  • Possibly delegating certain customer enquiries to specific teams
  • Managing a number of incoming calls and emails
  • Managing customers’ accounts ( In system as well as via service )
  • Keeping a record of customer interaction and details of actions taken
  • Communicating with internal teams to discuss sales targets via best Customer Service
  • Generating sales leads, building sustainable relationships where necessary
  • Reporting monthly Sales / Complaints / Other Insight data to the Management

Required traits that a candidate will be expected to display in order to excel in the role:

  • Excellent verbal and written communication skills
  • The ability to maintain calm under pressure
  • A thorough knowledge of the product or service the company they work for is offering
  • Efficiency and organisational skills
  • Administrative skills
Job Type : Full Time
Interview Type : Face to Face Interview