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Customer Service Desk

Maplefly
Experience : Freshers
Location : Gurgaon(Gurgaon-Others)
Per Month: Rs. 12,000 - Rs. 20,000
Posted on 18 Feb 20
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Job DescriptionLast Date 18 Apr 20

Customer Service

  • Follow10 feet Rule:: Greet EVERY customer who comes within a 10 Feet radius of any staff
  • Follow “Lean time equals Learn Time” principle at all times

Complaint Management :

·         Resolve customer complaint & queries as per defined process. Ensure SLA adherence

·         Where required, escalate to SM and provide on priority resolution

Facilitation :

·         Installation: Manage end-to-end the installation process for calls created at the store

·         Repair: Follow repair facilitation process for carrying in products (EW/DOA/FS)

·         RPA: Assist customer on product returns, follow inward RF process

·         Follow up with head cashier on account sale closures

·         Interact across touchpoints (customer/brand/EW/CC),review & follow-up on pending repair calls

Service assurance

·         Proactive out calling to customers on high-value purchase as per SOP

·         Continuous update during installation & repair on in-store facilitation to customers – GAN/ID

Reporting

·         Daily: Checklist update on share point. SM & CSM to review daily report

·         Weekly: In-store meeting with SM & CSM to review service performance

Hygiene standards(Daily):

·         Keep CSD table FREE of clutter

·         Checks availability of drinking water & disposable glasses

·         Maintain personal grooming as per company standards

·         Adhere to assigned shifts

Attend daily store briefing
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Hiring for one of the leading retail industry to be based at Gurgaon.
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