Customer Service Desk jobs in Mumbai at I-DEASINFINITE

Provide analysis and support on the use and interpretation of the measurement and reporting data.
Define plans for data collection, including the types of data and time of data capture, coordinate activities to collect, analyze, and report the information, and coordinate activities to ensure the external audit readiness of measurement data if required.
Provide the management team, including Business Advisors and Business Operations Specialists with the measurement tracking, reporting and analysis required for the business unit.
Required Technical and Professional Expertise
Must have Good Communication Skills
Must have excellent MS Office Knowledge- MS word , Excel , PowerPoint

Who has worked on a ticketing tool, SLA management, incident management.

Should be ready to work in the shift (9 to 9).

Should have knowledge on call analysis.

Should be proficient in Excel

i-deasinfinite is a professionally managed company with a qualified management and technical team providing end-to-end Information Technology solutions for medium and large business enterprises.

Over the past few years, we have built a loyal client base that relies on us for providing and managing their information technology solutions. Associating with the best in IT majors in India, we strive to bring the best-of-breed solutions that meet the immediate and future needs of our clients.

At i-deasinfinite, our mantra to build customer loyalty is through timely and efficient service. Understanding the demands of the corporate world and our ever-ready attitude has won us many prestigious projects.

Our strong association with leading IT partners DRUVA, SYNOLOGY, LOGIX, VERITAS, SYMANTEC and REDHAT has provided us with an excellent technical and customer orientation that is hard to find elsewhere. Our technical aptitude is matched by our positive attitude towards problem solving and resource management of our customer needs.