The following are the responsibilities.
2. Liaisingwith customers
3. Processing customer orders
4. Supporting sales and development departments
5. Dealing with adjustments
6. Escalating any complaints (Refund/Replacement/Providing solutions)
7. Creation and maintenance of a well-organized database and inventory of our products.
8. Updating database records for new cases
9. Maintaining positive customer feedback and ensuring hassle-free refund and returns
Key Skills
Skills Being flexible * Using initiative * Communication and listening(good language skills) * Information technology/Ecommerce * People management * Organization * Customer service * Being confident and focused * Being professional and courteous * Being open minded * Resolving problems quickly * Being thorough and analytical
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2. Keep your profile updated Update
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3. Keep visiting the Teamlease.com daily
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4. Watch videos to improve Watch videos
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