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Upwork jobs - Customer Service Engineer

Customer Service Engineer

Upwork

location

experience

0 to 3 Years

salary

Salary not disclosed

qualification

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

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Posted: 2 Months ago

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Job Description

Upwork has partnered with a large tech company that delivers digital workspace, networking and security and analytics technology to power a better way to work.

They are in need of a Customer Service Engineer as a primary point of contact for Citrix external and internal customers, end-users and Citrix partners and distributors. The Customer Service Representative handles all inbound requests from these sources and provides assistance in addressing these requests. Inquiries can include but are not limited to, product orders, billing, renewals, customer account maintenance, technical support entitlement and product licensing.

You will handle inbound customer inquiries via phone, chat or email while adhering to the established Service Level Agreements and Key Performance Indicators.

You will be responsible for case management while adhering to established Quality Assurance guidelines.

You will determine root cause and provide resolution for customer issues.

You will contribute to knowledge management system in the form of updating or creating policies and procedures.

You might need to know a couple of Citrix specific tools/Software.

You will work for 40 hours/week with shifts starting from anywhere between 8 AM - 12 PM ET.

You must have excellent customer service attitude and the ability to interact with customers in a professional manner.

You must have strong verbal and written communication skills as well as excellent listening skills.

You must have the ability to work flexible schedules.

You must resolve customer inquiries with minimal guidance.

You must work effectively in a team environment and collaborate cross-functionally.

You must analyze information and evaluate results to resolve problems.

You must have excellent organizational skills with the ability to prioritize, organize, and accomplish tasks.

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Job Particulars

Role BPO / Customer care

Job TypeApprenticeship

Hiring Process Face to Face Interview

About Company

Upwork

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Upwork recruiting Customer Service Engineer Experienced(0 to 3 Years) candidates candidates nearby Delhi,.Upwork vacancies for Customer Service Engineer is recruited through Written-test, Face to Face Interview etc.
Upwork Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Delhi, can apply for Customer Service Engineer position in Upwork. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Upwork recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Upwork and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Upwork and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Upwork and near your city and get a secured career.

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