Upwork jobs - Customer Service Engineer
Customer Service Engineer
0 to3 Years
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Read More...
Your Profile matches the job
Posted:
4 Years ago
Views:
Applications:
Openings:
1
Job Description
Upwork has partnered with a large tech company that delivers digital workspace, networking and security and analytics technology to power a better way to work.
They are in need of a Customer Service Engineer as a primary point of contact for Citrix external and internal customers, end-users and Citrix partners and distributors. The Customer Service Representative handles all inbound requests from these sources and provides assistance in addressing these requests. Inquiries can include but are not limited to, product orders, billing, renewals, customer account maintenance, technical support entitlement and product licensing.
You will handle inbound customer inquiries via phone, chat or email while adhering to the established Service Level Agreements and Key Performance Indicators. You will be responsible for case management while adhering to established Quality Assurance guidelines. You will determine root cause and provide resolution for customer issues. You will contribute to knowledge management system in the form of updating or creating policies and procedures. You might need to know a couple of Citrix specific tools/Software. You will work for 40 hours/week with shifts starting from anywhere between 8 AM - 12 PM ET. You must have excellent customer service attitude and the ability to interact with customers in a professional manner. You must have strong verbal and written communication skills as well as excellent listening skills. You must have the ability to work flexible schedules. You must resolve customer inquiries with minimal guidance. You must work effectively in a team environment and collaborate cross-functionally. You must analyze information and evaluate results to resolve problems. You must have excellent organizational skills with the ability to prioritize, organize, and accomplish tasks.
They are in need of a Customer Service Engineer as a primary point of contact for Citrix external and internal customers, end-users and Citrix partners and distributors. The Customer Service Representative handles all inbound requests from these sources and provides assistance in addressing these requests. Inquiries can include but are not limited to, product orders, billing, renewals, customer account maintenance, technical support entitlement and product licensing.
Job Particulars
Education
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply
Freshers and Experienced (0 to3 Years )
Hiring Process
Face to Face Interview
Employment Type
Apprenticeship
Job Id
523877
Job Category
Diploma , Tech Support
State
Delhi
Country
India
About Company
Upwork
Jobs By LocationVIEW ALL
Others also searched for
Active Jobs By Role
Safety Tips
How to get a Job early? Follow these tips1.The more the Jobs you apply, the higher your chances of getting a job.
2. Keep your profile updated Update
Recruiters prefer candidates with complete profile information.
3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.
Jobs By Roles- Accountant |
- Architect |
- BPO / Telecaller |
- Tech Support |
- Content Writer |
- Fashion Designer |
- Data Entry |
- SEO / Social Media |
- HR / Admin |
- Engineer(Core,Non-IT) |
- Sales Executive |
- Management Trainee |
- Design / Animation |
- Teacher / Trainer |
- Delivery Executive |
- Chef / Cook |
- Counsellor |
- More Roles
Jobs By Cities- Ahmedabad |
- Bangalore |
- Chennai |
- Delhi |
- Hyderabad |
- Kolkata |
- Mumbai |
- Pune |
- Noida |
- Gurgaon |
- Chandigarh |
- Panaji |
- Patna |
- Bhopal |
- Ahmednagar |
- Bhubaneshwar |
- Pondicherry |
- Mohali |
- Jaipur |
- More Cities
Save & Update More
