Customer Service Engineer Logistics recruitment in Pune - ecolab food safety & hygiene solutions pvt ltd

POSITION DESCRIPTION  

Customer Service – logistics

Candidate will operate out of Pune office centrally coordinating the entire process from receiving PO, P123 approvals, Credit approvals, Call – up generation & ensure clean Call – up is received by CS.

Key tasks executed by this team

•      New Customer Set-up

•      BA Renewal process and New Quote / Billing Arrangements Setup – Ship & Bill, Fixed, Usage, Use-Risk, Capital Equipment

•      Amendments to Billing Arrangements / Price Increases through coordination with Sales & Finance

•      Capital Request process for Equipment at Customer site

•      Centralized Filing for Customer Contracts

•      Receiving Customer orders, on time acknowledgement to Customers, Clean call – up generation

•      Quick resolution of Credit locks by coordinating between Sales & Finance

•      MIS tracker for Order Receipt to Clean Call – up generation; Time taken for P123 approvals, Time taken for Credit Clearance

Potential Benefits:

•         On time Pricing Renewals

•         Quotes entered correctly first time

•         Reduction of Sales time in preparing and managing quotes and renewals 

•         Accurate Pricing & Customer Master Data

•         Centralized team with expert knowledge of the end to end process

•         Less Price 123/Nalco Direct Support needed

•         Fewer people to train (On boarding or Refresher training). Small group instead of the entire DA team

•         Central location for all signed contracts

•         Visibility on Customer orders

•         Complete ownership for the entire process

•         Less time spent by Sales colleagues on follow - ups

Work load Allocation:

Resource 1 – Nalco Water Light & Paper

Resource 2 – Heavy, Mining & ES