· Design, implement and ensure an efficient order procedure, fostering an excellent and customer care system
· preparing offers for the customer’s needs
· order tracking as well as error prevention
· show proactive approach to the customer’s needs for information
· see and handling complaints as a second chance for customer win back
· Compile invoices, follow up on payments, compilation of quotes, track delivery dates
· Ensure professional communication with customers, suppliers and regional field-sales agents
· regarding technical matters/issues
· Act as competent contact person for the customers in all services process- and product issues
· as well as operational contact person for the Regional Sales Representatives and show an
· active manner to support the field sales agents
· Deliver best in class customer support for technical issues as well as troubleshooting
· Cross referencing of article
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