Customer Service Engineer recruitment in Pune - hoffmann quality tools india pvt ltd

The job holder performs the following tasks independently and at his/her own responsibility, adhering to

the statutory conditions and the company’s requirements:

Act as technical support, advise on and processing of B2B-end customers within the meaning

of customer-oriented services

·         Design, implement and ensure an efficient order procedure, fostering an excellent and customer care system

·         Preparing offers for the customer’s needs

·         Order tracking as well as error prevention

·         Show proactive approach to the customer’s needs for information ;see and handling complaints as a second chance for customer win back

·         Compile invoices, follow up on payments, compilation of quotes, track delivery dates

·         Ensure professional communication with customers, suppliers and regional field-sales agents regarding technical matters/issues

·         Act as competent contact person for the customers in all services process- and product issues  as well as operational contact person for the Regional Sales Representatives and show an active           manner to support the field sales agents

·         Deliver best in class customer support for technical issues as well as troubleshooting

·         Cross referencing of articles

Requirements and Qualifications:

·         Diploma / BE in mechanical, production, automobile stream

·         2-4 years functional experience in customer care service/ sales back office and professional customer communication, cutting tools industry background preferred

·         Good knowledge of ERP systems, especially with SAP/R3 SD modules -.others, like “MM” would be an advantage

·         Good knowledge of MS Office

·         Language skills: fluent English skills (oral and written) are required.

·         Motivated and energetic personality, reliable professional cooperation skills towards internal and external customers

·         Enthusiasm in working with people, sophisticated motivation skills in order to achieve the greatest success for the company.