Customer Service Engineer

For a client of TeamLease Services Ltd

2 to 5 Years

BE/B.Tech

Customer Service, customer support

Pune

30,000 - 5,50,000 Per Year

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Posted on 22 Mar 19

Job DescriptionLast Date 21 May 19

The job holder performs the following tasks independently and at his/her own responsibility, adhering to

the statutory conditions and the company’s requirements:

Act as technical support, advise on and processing of B2B-end customers within the meaning

of customer-oriented services

· Design, implement and ensure an efficient order procedure, fostering an excellent and customer care system

· Preparing offers for the customer’s needs

· Order tracking as well as error prevention

· Show proactive approach to the customer’s needs for information ;see and handling complaints as a second chance for customer win back

· Compile invoices, follow up on payments, compilation of quotes, track delivery dates

· Ensure professional communication with customers, suppliers and regional field-sales agents regarding technical matters/issues

· Act as competent contact person for the customers in all services process- and product issues as well as operational contact person for the Regional Sales Representatives and show an active manner to support the field sales agents

· Deliver best in class customer support for technical issues as well as troubleshooting

· Cross referencing of articles

Requirements and Qualifications:

· Diploma / BE in mechanical, production, automobile stream

· 2-4 years functional experience in customer care service/ sales back office and professional customer communication, cutting tools industry background preferred

· Good knowledge of ERP systems, especially with SAP/R3 SD modules -.others, like “MM” would be an advantage

· Good knowledge of MS Office

· Language skills: fluent English skills (oral and written) are required.

· Motivated and energetic personality, reliable professional cooperation skills towards internal and external customers

· Enthusiasm in working with people, sophisticated motivation skills in order to achieve the greatest success for the company.

Job Role

Others

Job Type

Full Time

Interview Type

Company Description

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.

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