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Customer Service Engineer

For a client of TeamLease Services Ltd
Experience : 2 to 5 Years
Education : Diploma, BE/B.Tech
Location : Pune
Per Year: Rs. 5,00,000 - Rs. 6,50,000
Posted on 18 Sep 20
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Job DescriptionLast Date 17 Nov 20

The job holder performs the following tasks independently and at his/her own responsibility, adhering to the statutory conditions and the company’s requirements:


Act as technical support, advise on and processing of B2B-end customers within the meaning of customer-oriented services


  • Design, implement and ensure an efficient order procedure, fostering an excellent and customer care system
  • preparing offers for the customer’s needs
  • order tracking as well as error prevention
  • show a proactive approach to the customer’s needs for information
  • see and handling complaints as a second chance for customer win back
  • Compile invoices, follow up on payments, a compilation of quotes, track delivery dates
  • Ensure professional communication with customers, suppliers, and regional field-sales agents
  • regarding technical matters/issues
  • Act as a competent contact person for the customers in all services process- and product issues
  • as well as an operational contact person for the Regional Sales Representatives and show an
  • active manner to support the field sales agents
  • Deliver best in class customer support for technical issues as well as troubleshooting
  • Cross referencing of articles


Requirements and Qualifications:


  • Diploma / BE in mechanical, production, automobile stream
  • 2-4 years of functional experience in customer care service/ sales back office and professional customer communication, cutting tools industry background preferred
  • Good knowledge of ERP systems, especially with SAP/R3 SD modules -others, like “MM”, would be an advantage
  • Good knowledge of MS Office
  • Language skills: fluent English skills (oral and written) are required
  • Motivated and energetic personality, reliable professional cooperation skills towards internal and external customers
  • Enthusiasm in working with people, sophisticated motivation skills in order to achieve the greatest success for the company


  • Customer Service Engineer
  • Experience : 2 to 5
  • Per Year : Rs. 5,00,000 - Rs. 6,50,000
  • Job Type : Full Time


Job Type : Full Time
Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
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