Customer Service Engineer recruitment in Pune - For a client of TeamLease Services Ltd


Customer Service Engineer

For a client of TeamLease Services Ltd
experience 2 to 4 Years
salary 4,50,000 - 6,00,000 Per Year
Posted: 4 Months ago
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Job Description

Duties and Responsibilities for Customer Service Engineer:

The job holder performs the following tasks independently and at his/her own responsibility, adhering to

the statutory conditions and the company’s requirements:

Act as technical support, advise on and processing of B2B-end customers within the meaning

of customer-oriented services

  • Design, implement and ensure an efficient order procedure, fostering an excellent and customer care system
  • preparing offers for the customer’s needs
  • order tracking as well as error prevention
  • show proactive approach to the customer’s needs for information
  • see and handling complaints as a second chance for customer win back
  • Compile invoices, follow up on payments, compilation of quotes, track delivery dates
  • Ensure professional communication with customers, suppliers and regional field-sales agents
  • regarding technical matters/issues
  • Act as competent contact person for the customers in all services process- and product issues
  • as well as operational contact person for the Regional Sales Representatives and show an
  • active manner to support the field sales agents
  • Deliver best in class customer support for technical issues as well as troubleshooting
  • Cross referencing of articles

Requirements and Qualifications:

  • Diploma / BE in mechanical, production, automobile stream
  • 2-4 years functional experience in customer care service/ sales back office and professional customer communication, cutting tools industry background preferred
  • Good knowledge of ERP systems, especially with SAP/R3 SD modules -.others, like “MM” would be an advantage
  • Good knowledge of MS Office
  • Language skills: fluent English skills (oral and written) are required.
  • Motivated and energetic personality, reliable professional cooperation skills towards internal and external customers
  • Enthusiasm in working with people, sophisticated motivation skills in order to achieve the greatest success for the company.


Job Particulars

Role Others
Job TypeFull Time
Hiring Process

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
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For a client of TeamLease Services Ltd recruiting Customer Service Engineer Experienced(2 to 4 Years) candidates candidates nearby Pune,.For a client of TeamLease Services Ltd vacancies for Customer Service Engineer is recruited through Written-test, Face to Face Interview etc.
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