Customer Service Engineer recruitment in Pune - For a client of TeamLease Services Ltd

Duties and Responsibilities for Customer Service Engineer:

The job holder performs the following tasks independently and at his/her own responsibility, adhering to

the statutory conditions and the company’s requirements:

Act as technical support, advise on and processing of B2B-end customers within the meaning

of customer-oriented services

• Design, implement and ensure an efficient order procedure, fostering an excellent and customer care system
• preparing offers for the customer’s needs
• order tracking as well as error prevention
• show proactive approach to the customer’s needs for information
• see and handling complaints as a second chance for customer win back
• Compile invoices, follow up on payments, compilation of quotes, track delivery dates
• Ensure professional communication with customers, suppliers and regional field-sales agents
• regarding technical matters/issues
• Act as competent contact person for the customers in all services process- and product issues
• as well as operational contact person for the Regional Sales Representatives and show an
• active manner to support the field sales agents
• Deliver best in class customer support for technical issues as well as troubleshooting
• Cross referencing of articles

Requirements and Qualifications:

• Diploma / BE in mechanical, production, automobile stream
• 2-4 years functional experience in customer care service/ sales back office and professional customer communication, cutting tools industry background preferred
• Good knowledge of ERP systems, especially with SAP/R3 SD modules -.others, like “MM” would be an advantage
• Good knowledge of MS Office
• Language skills: fluent English skills (oral and written) are required.
• Motivated and energetic personality, reliable professional cooperation skills towards internal and external customers
• Enthusiasm in working with people, sophisticated motivation skills in order to achieve the greatest success for the company.